Privacy and Cookie Policy
Last updated: April 16, 2025
1. Introduction
This Privacy and Cookie Policy outlines the principles for collecting, processing, and storing personal data, as well as the use of cookies on the website [www.raxo.me] ("Website") and the online store [https://raxo.company.site/] ("Store"), operated by RAKSO SP. Z OO, ul. Hoża 86/410, 00-682 Warsaw, KRS: 0000846551, NIP: 7010987678, REGON: 386347144 ("Company" or "Administrator").
2. Data Controller
RAKSO SP. Z OO
Office: ul. Hoża 86/410, 00-682 Warsaw
Showroom: ul. Legnicka 33, 41-811 Zabrze
3. Contact for Data Protection
Email: getraxo@raxo.me
Phone: +48 883 373 955
Postal Address: ul. Hoża 86/410, 00-682 Warsaw
4. Legal Basis for Data Processing
We process data in accordance with the General Data Protection Regulation (GDPR) and applicable EU and Polish laws.
5. Purpose and Legal Basis for Processing
We process personal data for the following purposes:
Fulfillment of a sales contract (Art. 6(1)(b) GDPR)
Responding to inquiries and communications (Art. 6(1)(a) GDPR)
Direct marketing of our products/services (Art. 6(1)(f) GDPR)
Managing social media profiles (Art. 6(1)(a) GDPR)
Compliance with legal obligations (Art. 6(1)(c) GDPR)
6. Categories of Personal Data
We may process the following data:
Name and surname
Email address
Phone number
Delivery address
Billing information
Activity data (cookies, website/store behavior)
Social media interaction data
7. Data Recipients
Data may be shared with:
Courier and postal services
Payment service providers
Hosting and IT service providers
Marketing and analytics service providers
Social media platforms
Authorities entitled by law
8. Data Transfers Outside the EEA
Data may be transferred outside the European Economic Area (EEA) in compliance with GDPR, using Standard Contractual Clauses (SCCs) to ensure adequate protection.
9. Data Retention
Personal data will be stored:
For the duration of contract execution and related settlements
Until communication is concluded or consent is withdrawn
Until an objection is raised for marketing activities
As long as required by law (e.g. 5 years for accounting purposes)
10. Data Subject Rights
You have the right to:
Access your data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict data processing
Data portability
Object to processing
Withdraw consent
File a complaint with the Data Protection Authority (PUODO)
To exercise these rights, please contact us (see Section 3).
11. Voluntary Provision of Data
Providing personal data is voluntary, but necessary for fulfilling contracts and enabling website/store features.
12. Automated Decision-Making and Profiling
We may process data automatically, including profiling, to personalize marketing. These decisions do not produce legal effects or significantly affect you.
13. Cookies and Tracking Technologies
13.1 Use of Cookies
Our Website and Store use cookies to:
Ensure proper operation
Customize content
Analyze traffic
Conduct marketing
13.2 Consent Mechanism
We use a GDPR-compliant cookie banner. Users can accept all cookies, reject non-essential ones, or manage preferences. Consent can be withdrawn anytime via cookie settings.
13.3 Third-Party Cookies
We use cookies from services like Google Analytics and Meta Pixel. These may transfer data outside the EU. Such transfers are protected using SCCs.
13.4 Managing Cookies
Users can manage cookies via browser settings. Limiting cookies may affect some site features.
14. Social Media
We maintain profiles on YouTube, Facebook, Instagram, TikTok, and Pinterest. Data processed via interactions on these platforms is subject to their own privacy policies. We encourage users to read them.
15. Review Verification
We only publish reviews from customers who purchased products. Verification is performed through links between submitted reviews and completed orders.
16. Data Security
We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, destruction, or alteration.
17. Changes to the Policy
We may update this Policy due to legal, technical, or operational changes. Updated versions will be posted on the Website.
18. Final Provisions
Matters not covered by this Policy are governed by Polish and EU law, including the GDPR. Disputes shall be resolved by competent Polish courts.
19. Data Processing in the EU
We process personal data within the EU in accordance with applicable data protection laws.
20. Contact
If you have any questions or requests, please contact us:
Email: getraxo@raxo.me
Phone: +48 883 373 955
Address: ul. Hoża 86/410, 00-682 Warsaw
Thank you for reading our Privacy and Cookie Policy. We are committed to protecting your data and processing it lawfully and transparently.
